Privacy Policy

Service Notices

No system outages or scheduled program blackouts

If you are experiencing a service interruption please call Customer Service

Sonora (209) 588-9601
Groveland (209) 962-6373

 

Service Notices

Privacy Policy

Sierra Nevada Communications, LLC ("SNC") recognizes its responsibility to help protect personally identifiable information collected about visitors to the SNC website. This Privacy Policy describes the personally identifiable information we collect online and how we use and protect this information.

 

Collection of Personally Identifiable Information

We collect personally identifiable information when you complete online forms on this website. The types of personally identifiable information that we collect include: first and last name; home and e-mail addresses; and telephone number. We may also collect additional personally identifiable information if you choose to respond to a voluntary customer survey or enter a sweepstakes or contest offered through this site, or if you request changes to your service through one of our customer service representatives. We also will collect your e-mail address if you choose to ask a question or provide feedback online.

We also may collect non-personally identifiable information when you visit this website. When you access the SNC Internet portal page or other SNC websites, SNC and its affiliates, partners and advertisers may place small text files or "cookies" on your computer's hard drive. These cookies, which store only the zip code you have entered, provide information about your activities on our site so that we may provide you with customized content and facilitate your use of the site. Third parties, including our affiliates, partners, and advertisers, may also place cookies on your computer. These cookies collect anonymous information in order to provide information about goods and services that may be of interest to you. Accepting all cookies is voluntary, and you may still use this site if you decline our cookies - although you may not be able to access certain services that we offer. You can also manually delete cookies once they are placed onto your computer. Consult you web browser for instructions on how to decline and/or delete cookies.

We may also collect information about your interests when you choose to click on links in commercial e-mail messages that we send you. SNC does not collect any information that you provide when you visit a particular website; we simply seek to understand the links that you found of interest in our commercial e-mail messages so that we can send you information that may be of interest. SNC also does not collect personally identifiable information through this process unless you voluntarily provide it (such as through a sweepstakes entry form), and you can choose not to receive any commercial e-mail messages we send through opt-out links that are provided in every such message.

SNC does not routinely monitor the activity of user accounts except for measurements of system utilization, general statistical analyses and the preparation of billing records and logs which result in the gathering of minimal personally identifiable information, including names and e-mail addresses of visitors to this website.

 

Use of Personally Identifiable Information

We use the personally identifiable information we collect to make sure you receive the products and services you requested; to send your bills and credit you for payments; to respond promptly to your questions, complaints, and requests for changes in service; to help resolve any service or maintenance problems; to protect the security of our equipment and services; to ensure compliance with applicable laws; to prevent the unauthorized reception of service; and to investigate activity that violates our Terms and Conditions. We may also use your personally identifiable information to send you program or service listings, new product or service offerings, special announcements, and other information we think you may want on behalf of SNC or third parties. We do not disclose any of your personally identifiable information when we send you information on behalf of third parties, and you can always choose to opt out of receiving commercial e-mail announcements that we send about our own products or services or those of third parties by clicking on the opt-out link provided in every such e-mail communication.

 

Disclosure of Personally Identifiable Information

SNC will not disclose your personally identifiable information to third parties for purposes unrelated to those for which the information was collected without your permission except to respond to proper requests for information from government or judicial officials investigating illegal activity, in the event of bankruptcy or a sale of substantially all or some of the assets of SNC, to protect the personal safety of its subscribers or the public, to protect and defend the rights or property of SNC or our subscribers, or to otherwise comply with the law. SNC may share your personally identifiable information with entities affiliated with us through common ownership or control.

 

Right To Review and Update Personally Identifiable Information

We will maintain personally identifiable information about you only so long as it is necessary for the purpose for which it was collected or to comply with laws governing our business. This period of time could be as long as seven years for our tax and accounting needs. Thereafter such information will be destroyed unless there are legitimate pending requests for access to such information.

 

Security of Personally Identifiable Information

The security of your personally identifiable information is a high priority for us. While no website can guarantee security, we employ security technologies and procedures to help protect the confidentiality of your personally identifiable information.

 

Children's Privacy

Our website is a general audience site, and we do not knowingly collect personally identifiable information from children under thirteen years of age. If, as a part of future service offerings, we decide to request personally identifiable information from children under thirteen, we will require verifiable parental consent before we collect this information as required by applicable law. Should a child whom we know to be under thirteen send personal information to us, we will use that information only to respond to that child to inform him or her that we must have parental consent before receiving his or her personal information.

 

Third-Party Websites

There are several places throughout our website where you may accept a link to other websites that do not operate under our privacy practices. When you click through to these websites, our privacy policies and practices no longer apply. We recommend that you examine the privacy policies of all third-party websites before engaging in any transactions with them to understand their procedures for collecting, using, and disclosing your information.

 

Changes to Our Privacy Policy

We may modify or update our services from time to time, and if necessary, the provisions of this privacy statement. In the case of material changes to our privacy practices, we will post changes to our privacy policy here for a period of time before such changes become effective.

 

SNC Location Map
Our Address:
16913 Amy Drive
Sonora, CA 95370
Mailing Address:
PO Box 281
Standard, CA 95373
Hours of Operation:
Mon. to Fri. 8am to 5:00pm

Tuolumne County Service Area: Cable TV, high speed internet, and VoIP telephone service areas include the Hwy 108 communities of Sonora, Columbia, Jamestown, Soulsbyville, Twain Harte, Strawberry, Longbarn, Cold Springs and Pinecrest, and the Hwy 120 communities of Big Oak Flat, Groveland, and Pine Mountain Lake. Not all services available everywhere

Customer Service

Sonora:
209-588-9601

Groveland:
209-962-6373

Online Support

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Proud member of:
Member of the Sierra Professional Association Member of TuCare