Open Internet Statement

Sierra Nevada Comminutions has policies in place for reasonable network-management practices to accomplish the following Goals:
•    Allowing our customers access to legal content over the Internet
•    Help with compliance with our Acceptable Use Policy (AUP) and Internet Service Agreements.
•    Help prevent illegal traffic or malicious activities from harming customers
With these goals in mind Sierra Nevada Communications tries to provide the best customer experience we can offer. While trying to achieve these goals we are confident that our network-management practices are reasonable, fair, and consistent with federal and state regulation. In order to keep up with the progression of Internet related activities these guidelines and practices are under constant review. Sierra Nevada Communications may deploy new policies and network-management techniques to keep up with current Internet activities. If new polices or techniques are deployed on a regular or full-time basis they will be described in this document.
•    Sierra Nevada Communications regularly invest in maintaining and upgrading our system to keep up with bandwidth demands. This includes but not limited to upgrading fiber, coax, and networking equipment in our indoor and outdoor facilities.

•    While Sierra Nevada Communications does not deploy any direct port blocking. We do implement Carrier Grade NAT (cNAT). This directly limits inbound communications. Only connections that are sent or established will be directed to the Internet. This is a direct cause for the limitation of IPv4 addresses worldwide. Sierra Nevada Communications does have a small number of public IP addresses available for an additional subscription cost of $9.95 per month.

•    All Flex service levels on our DOCSIS platform will require a modem or gateway with a minimum version of 3.0, and a minimum of bonding 8 downstream channels for existing customers. New customers subscribing to Internet service levels on our DOCSIS platform will be required to provide a minimum DOCSIS 3.0 modem capable of bonding 16 downstream channels. Please visit https://gosnc.com/supported-modems for current information on supported equipment.

•     All of our Internet service levels are metered services. All information on current residential service plans regarding speeds and data limits can be found at https://gosnc.com/internet

•    For residential accounts no throttling or direct packet prioritization is used other than at the hardware level of having an analog phone adapter (ATA) placed between your modem and router. This is for the VoIP services we deploy that require ATA’s to be used.

•    Enterprise service levels can have subscription bandwidth divided on a per client basis.

•    Residential and commercial terms can be found at https://gosnc.com/support/policy

•    Sierra Nevada Communications will temporarily disable abusive connections that violate SNC’s acceptable use policy. This can include denial of service attacks, malware/virus/spyware and other type of malicious network software.

•    Networks, connections, and services related to maintaining Internet services are monitored 24/7. This includes the capturing of network related statistics. This information can include source and destination IP addresses, source and destination ports, connection throughput for both download and upload connections, and device specific information.

•    Connections are upgraded when the average utilization peak is 75% or higher. 

•    Average ping times tested 2/28/2020 are 30ms to the google DNS server 8.8.8.8 with 0% packet loss
More information regarding the FCC Open Internet can be found at https://www.fcc.gov/restoring-internet-freedom.