Announcement on Billing Statements to all existing subscribers:
Spread the Word! We have a New Referral Program!
Program Policy
Credit: SNC will offer the referred customer a $25 dollar credit called the
"Welcome Credit", and a credit to our referrer called the "Referral Credit" once all
terms of the referral program have been satisfied.
Timing: The "Welcome Credit" and "Referral Credit" will be eligible for issue
only after the newly referred Customer has paid both the first and second month's
service. This means the credit will typically be shown on the customers 3rd billing
cycle from installation.
First Come First Serve: If more than one subscriber has referred the same new
customer, Referral Credit should go to the first person that referred them to us.
Tracking: As subscribers call in with referrals, a row is entered in the Referral
Program spreadsheet located as a tab on the companies google doc's spreadsheet.
The CSR's will also use Asana to follow up with issuing credits and documenting
when they are issued.
Referral and Welcome Credits are not cash. Referral Credits and New
Customer Welcome Credits apply against subsequent invoices only. If a Referring
Subscriber or New Referred Customer cancel before getting their Referral or
Welcome Credit then no credit (or payment) will be issued to the Referring
Subscriber or the New Customer.
Additional Terms: The "Welcome Credit" is per address not per service. You
cannot receive more than one "Welcome Credit," but it is possible to receive more
than one "Referral Credit." There is no limit to the number of referrals that a
subscriber can send us. Service transfers do not qualify, and to receive a "Referral
Credit" you need to be an active subscriber.
Referral Credits are only available to SNC Subscribers.
EXPIRES 12/31/2024