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The cable Internet installation procedure varies depending on a few different factors.

The basic installation fee of $99.95 dollars will cover standard outside aerial installation to the DEMARCATION POINT (normally PG&E power meter box) with a maximum cabling distance of 150ft.

SNC offers a discount of $30.00 dollars on the outside installation if you decide to purchase a Modem or Gateway from SNC. SNC sells cable Modems for $99.95 dollars and sells high performance Wi-Fi Gateways for $200 dollars. If you have a larger home we also offer a Wi-Fi Mesh system for $139.95 Per router. Due to the supply chain issues prices and models will change without notice.

The standard installation will include wiring to one basic outlet at no additional cost. Cabling distances over fifty feet are considered a special installation and will incur an additional cost.

If additional basic outlets are needed, they will be charged at $40.00 dollars per outlet installed within 50 feet of the Demarcation location.

The basic indoor outlet installation includes:

• Wiring from the demarcation point to the modem with a distance of no greater than 50ft.
• The drilling of holes in walls or floors to bring the cabling into the residence.
• Installing of appropriate grommets or plates, connecting, and authorizing modem and connecting additional limited components (Router, Wi-Fi devices).

For other possibilities please refer to our General Cable Pricing.

If you choose to purchase your own modem or gateway for your installation please look at our Supported Equipment. Non-supported equipment will not be authorized.

The wireless Internet installation procedure varies depending on a few different factors.

The basic installation fee of $200.00 dollars will cover up to the following. Currently SNC is offering a promotion to reduce the installation fee from $200.00 dollars to $99.95 dollars.

The basic installation includes the following:

• The wire installation with a maximum distance of 250ft.
• The drilling of holes in walls or floors to bring the cable into the residence.

A minimum deposit of $75.00 dollars will also be due for the equipment SNC maintains outside.

You will need a wireless router which you can purchase from SNC for $139.95. If you are going to provide your own wireless router SNC recommends a router with at least "AC" capabilities.

For other possibilities please refer to our General Pricing.

Scheduling Your Installation

SNC can only schedule installations over the phone. Feel free to call (209) 588-9601. If you would prefer to have someone contact you feel free to Contact Us.

SNC offers three kinds of Internet service: Cable, Fiber, and Wireless.

Cable Internet

Cable Internet service requires that you be within SNC's cable television service area, and that your home be wired with a coax cable connection (NOTE: You do not have to subscribe to television service to receive Internet service). Because the signal is carried over a cable this type of service is less susceptible to signal interference.

Fiber Internet

Fiber Internet service requires that you be within SNC's fiber optic service area. These connections are some of the fastest and most reliable Internet connections SNC has to offer. Fiber service to the home is extremely limited at the moment. SNC is working on expanding our fiber deployment all the time. Keep an eye out for our announcement regarding your area.

Wireless Internet

Wireless Internet service requires that you be in range of one of our WiMax access points and that there be a clear line of sight between it and the radio receiver SNC will install at your home. Wireless provides consistent, DSL comparable speeds. Wireless removes the need to have coax cable available at your home and eliminates outages that occur due to downed wires. However, wireless is more susceptible to signal interference than cable is. For example, heavy snow accumulation on a tree near your radio can temporarily weaken radio reception.

Wireless service allows SNC to provide high speed internet to the many ranches and other properties in our area that would not otherwise be able to access it.

The television installation procedure varies depending on a few different factors.

The basic installation fee of $100.00 dollars will cover up to the following:

• The outside aerial installation with a maximum distance of 150ft.

Each basic installation of any television outlet will cost $40.00 dollars per outlet.

The basic outlet installation fee of $40.00 dollars will cover up to the following:

• The wiring from the demarcation point to the television with a distance of no greater than 50ft.
• The drilling of holes in walls or floors to bring the cable into the residence.

Sierra Nevada Communications charges a $2.50 per month maintenance fee for each additional outlet you have us install.

For other possibilities please refer to our General Cable Pricing.

Scheduling Your Installation

SNC can only schedule installations over the phone. Feel free to call (209) 588-9601 (Sonora) or (209) 962-6373 (Groveland). If you would prefer to have someone contact you feel free to Contact Us.

The cable television installation procedure varies depending on a few different factors.

The basic installation fee of $100.00 dollars will cover the outside aerial installation to the DEMARCATION POINT (normally PG&E power meter box) with a maximum cabling distance of 150ft.

The outdoor installation does not include indoor wiring.

The indoor cable outlet installation fee is not included in the basic installation and will cost an additional $40.00.

The basic indoor outlet installation includes:

• Wiring from the demarcation point to the first television with a distance of no greater than 50ft.
• The drilling of holes in walls or floors to bring the cabling into the residence.
• Installing of appropriate wall plate or grommets, authorizing television equipment, and programming SNC provided universal remotes.

A Set Top Box (STB) will be required per television. The first STB is included in your monthly service. Each additional box will be an additional $6.95 per additional TV per month.

Digital Video Recording (DVR) is available at an additional fee starting at $9.95 per month for 250GB of storage. If more DVR space is required please contact SNC for details.

For other possibilities please refer to our General Cable Pricing. Non-supported equipment will not be authorized.

Scheduling Your Installation

SNC can only schedule installations over the phone, or in person at our Sonora office. Feel free to call (209) 588-9601 (Sonora) or (209) 962-6373 (Groveland). If you would prefer to have someone contact you feel free to Contact Us.

Information about SNC Television Programming will be available here. Please check back soon or contact us for more details.

Lifeline and 988

America Needs a Lifeline

Suicide is the second-leading cause of death among young people, and, prior to the COVID-19 pandemic, was the tenth-leading cause of death in the nation (CDC, 2019). Every year in the U.S., more people die by suicide than in car accidents, and more suicide deaths occur than homicide and AIDS deaths combined.

988 is now the three-digit dialing code that routes callers to the 988 Suicide & Crisis Lifeline (or 988 Lifeline). On July 16, 2022, the 988 Lifeline transitioned away from the National Suicide Prevention Line reached through a 10-digit number to the three-digit 988 Lifeline. It is funded by the Substance Abuse and Mental Health Services Administration (SAMHSA) and administered by Vibrant Emotional Health (Vibrant).

When people call, text, or chat with the 988 Lifeline, they are connected to trained crisis counselors who are part of the existing 988 Lifeline network, made up of over 200 local crisis centers. These crisis counselors are trained to provide free and confidential emotional support and crisis counseling to people in suicidal crisis or emotional distress and connect them to resources. These services are available 24 hours a day, seven days a week, across the United States.

The previous 988 Lifeline phone number (1-800-273-8255) will always remain available to people in emotional distress or suicidal crisis.

The 988 Lifeline's network of over 200 crisis centers has been in operation since 2005 and has been proven to be effective. Trained crisis counselors listen, provide support, and connect callers to resources when appropriate.

Callers who follow the "press 1" prompt are connected to the Veterans Crisis Line. A Spanish Language line is available by pressing 2, and more than 240 languages are supported through a Tele-Interpreters service. Callers now also have the option of following a "press 3" prompt to be connected to a crisis counselor specifically trained in supporting LGBTQI+ callers.

Numerous studies have shown that callers feel less suicidal, less depressed, less overwhelmed, and more hopeful after speaking with a 988 Lifeline crisis counselor.

E911 Because Your Safety Is Important

Enhanced 911 (E911) service delivers address-specific (versus phone number-only) call-back information to public service answering points (PSAPs) whenever someone makes an emergency call. This enables emergency personnel to be dispatched to the scene even if the caller is unable to speak or if the call is suddenly disconnected.

Sierra Nevada Communications E911 service – SUBJECT TO THE LIMITATIONS DESCRIBED BELOW – automatically routes emergency calls to dispatch operators at local PSAPs.

The FCC Mandate

On June 3rd, 2005, the Federal Communications Commission (FCC) mandated that all Internet phone service providers interconnected to the public switched telephone network offer E911 as a standard element of their residential and business offerings.

The FCC has also required Internet phone service providers to inform subscribers that, under certain circumstances, when 911 is dialed from a phone connected to an Internet phone service, E911 service may not be available, or the E911 service may be in some way limited by comparison to traditional E911 service.

These circumstances include:

1. When the location of your Sierra Nevada Communications Analog Telephone Adapter (ATA) device is at a physical address other than the one you listed when you activated your account.
2. When a subscriber's broadband phone device fails or is not configured properly.
3. When there is an electrical power outage, service outage, or suspension/disconnection of Sierra Nevada Communications service due to billing or other issues.
4. When there is a delay in the provision of Sierra Nevada Communications service ("dial tone") at the physical address provided at the time of account activation.
5. When a change of address has been reported, but not yet been updated on the Sierra Nevada Communications account.
6. When the local PSAP receiving Sierra Nevada Communications E911 emergency service calls does not have a system configured for E911 services that enables the operator to capture and/or retain automatic number or location information.
7. When due to technical factors in network design and/or in the event of network congestion on the Sierra Nevada Communications network, a Sierra Nevada Communications E911 call may produce a busy signal or experience unexpected answering wait times and/or take longer to answer than 911 calls placed via traditional telephone networks.

Sierra Nevada Communications is committed to meeting the demands of our subscribers for E911 as well as the FCC's requirements with the same diligence and seriousness with which we have always approached this important telecommunications issue.

Please see our terms of service for additional information on our E911, 988, and 211 dialing.

The Voice over Internet Protocol (VoIP) installation procedure varies depending on a few different factors.

• The basic activation fee of $25.00 dollars.
• You will need an Analog Telephone Adapter (ATA) which SNC sells for $100.00 dollars.
• You can also provide your own equipment if it is SIP compatible.
• You can purchase a battery backup from SNC to help keep your phone service working in the case of a power outage.
• SNC will only install phone service if you have SNC Internet.
• If you are looking to keep an existing phone number that process can take up to 2 weeks.
• SNC will require you to send us your current phone bill as proof you own the number.

For other possibilities please refer to our General Pricing.

Scheduling Your Installation

SNC can only schedule installations over the phone. Feel free to call (209) 588-9601. If you would prefer to have someone contact you feel free to Contact Us.

Public Participation Hearings (PPHs)

The main purpose of the PPHs is to provide an opportunity for the public to communicate directly with the California Public Utilities Commission (Commission) regarding possible changes to the Commission's licensing and oversight of video franchisees under the Digital Infrastructure and Video Competition Act of 2006 (DIVCA), as recently updated by Senate Bill (SB) 28 (Stats. 2021, Chap. 673). Among other items, SB 28 directs the Commission to adopt video and customer service requirements for a holder of a state video franchise and to adjudicate customer complaints regarding these services. The Commission may also consider potential ways to modernize and make the implementation of DIVCA more efficient and effective.

The PPHs will be led by the assigned Commissioner and assigned Administrative Law Judge (ALJ). Other Commissioners may also attend. The Commission's court reporters will record the statements made during the hearing and post the transcript on the Commission's website at the Docket Card for this proceeding.

In-Person Public Participation Hearings

Remote Public Participation Hearings

The remote/virtual PPHs will be held as follows:

Equal Employment Opportunity reports are available for download below:

• EEO REPORT 2024
• EEO REPORT 2023
• EEO REPORT 2022
• EEO PUBLIC REPORT 2021
• EEO REPORT 2021
• EEO REPORT 2020

Sierra Nevada Communications has policies in place for reasonable network-management practices to accomplish the following Goals:

• Allowing our customers access to legal content over the Internet
• Help with compliance with our Acceptable Use Policy (AUP) and Internet Service Agreements.
• Help prevent illegal traffic or malicious activities from harming customers

With these goals in mind Sierra Nevada Communications tries to provide the best customer experience we can offer. While trying to achieve these goals we are confident that our network-management practices are reasonable, fair, and consistent with federal and state regulation. In order to keep up with the progression of Internet related activities these guidelines and practices are under constant review. Sierra Nevada Communications may deploy new policies and network-management techniques to keep up with current Internet activities. If new policies or techniques are deployed on a regular or full-time basis they will be described in this document.

• Sierra Nevada Communications regularly invest in maintaining and upgrading our system to keep up with bandwidth demands. This includes but not limited to upgrading fiber, coax, and networking equipment in our indoor and outdoor facilities.
• While Sierra Nevada Communications does not deploy any direct port blocking. We do implement Carrier Grade NAT (cNAT). This directly limits inbound communications. Only connections that are sent or established will be directed to the Internet. This is a direct cause for the limitation of IPv4 addresses worldwide. Sierra Nevada Communications does have a small number of public IP addresses available for an additional subscription cost of $9.95 per month.
• All Flex service levels on our DOCSIS platform will require a modem or gateway with a minimum version of 3.0, and a minimum of bonding 8 downstream channels for existing customers. New customers subscribing to Internet service levels on our DOCSIS platform will be required to provide a minimum DOCSIS 3.0 modem capable of bonding 16 downstream channels. Please visit https://gosnc.com/supported-modems for current information on supported equipment.
• All of our Internet service levels are metered services. All information on current residential service plans regarding speeds and data limits can be found at https://gosnc.com/internet
• For residential accounts no throttling or direct packet prioritization is used other than at the hardware level of having an analog phone adapter (ATA) placed between your modem and router. This is for the VoIP services we deploy that require ATA's to be used.
• Enterprise service levels can have subscription bandwidth divided on a per client basis.
• Residential and commercial terms can be found at https://gosnc.com/support/policy
• Sierra Nevada Communications will temporarily disable abusive connections that violate SNC's acceptable use policy. This can include denial of service attacks, malware/virus/spyware and other type of malicious network software.
• Networks, connections, and services related to maintaining Internet services are monitored 24/7. This includes the capturing of network related statistics. This information can include source and destination IP addresses, source and destination ports, connection throughput for both download and upload connections, and device specific information.
• Connections are upgraded when the average utilization peak is 75% or higher.
• Average ping times tested 2/28/2020 are 30ms to the google DNS server 8.8.8.8 with 0% packet loss

More information regarding the FCC Open Internet can be found at https://www.fcc.gov/restoring-internet-freedom.

For detailed information on cable pricing, taxes, and fees, please refer to our Detailed Cable Pricing, Taxes, and Fees document.

All payments are final and no refunds will be processed.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Contracts, Agreements, and other various documents.

• Internet Contract
• Acceptable Usage Policy (AUP)
• Television Contract
• VoIP Contract
• Renter Agreement
• Business Internet Contract

Announcement on Billing Statements to all existing subscribers:

Spread the Word! We have a New Referral Program!

Program Policy

Credit: SNC will offer the referred customer a $25 dollar credit called the "Welcome Credit", and a credit to our referrer called the "Referral Credit" once all terms of the referral program have been satisfied.

Timing: The "Welcome Credit" and "Referral Credit" will be eligible for issue only after the newly referred Customer has paid both the first and second month's service. This means the credit will typically be shown on the customers 3rd billing cycle from installation.

First Come First Serve: If more than one subscriber has referred the same new customer, Referral Credit should go to the first person that referred them to us.

Tracking: As subscribers call in with referrals, a row is entered in the Referral Program spreadsheet located as a tab on the companies google doc's spreadsheet. The CSR's will also use Asana to follow up with issuing credits and documenting when they are issued.

Referral and Welcome Credits are not cash. Referral Credits and New Customer Welcome Credits apply against subsequent invoices only. If a Referring Subscriber or New Referred Customer cancel before getting their Referral or Welcome Credit then no credit (or payment) will be issued to the Referring Subscriber or the New Customer.

Additional Terms: The "Welcome Credit" is per address not per service. You cannot receive more than one "Welcome Credit," but it is possible to receive more than one "Referral Credit." There is no limit to the number of referrals that a subscriber can send us. Service transfers do not qualify, and to receive a "Referral Credit" you need to be an active subscriber.

Referral Credits are only available to SNC Subscribers.

EXPIRES 12/31/2024

In the areas where we provide multiple services you can bundle and save.

• Internet & Home Phone save $5 dollars for the first 12 months
• Internet & Television save $5 dollars for the first 12 months
• Internet, Television and Home Phone save $15 dollars for the first 12 months.